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What about Support?
One of our most important success factors is Customer
Satisfaction.
We are proud of our record of
going above and beyond the call of duty to make sure our customers
are getting the level of service they expect.
Unlike some companies that staff
their support center with unskilled order-takers or even use low-cost
overseas resources, Core makes it a priority to staff our Applications
Support Center with our top technical consulting team. You will
notice a difference right away.
Examples of our commitment
to supporting our customers:
• Support phone line connects
directly to experienced Oracle consultants, not call center
agents who give out canned responses.
• Oracle Functional consulting expertise is included in
your support agreement, we don't charge extra for basic services.
• We give you our "NO FINGER POINTING" guarantee.
We just fix the problem and keep your systems running. After
you are up and running, we work with you to prevent reoccurrences.
• Proactive database maintenance and support. We know
the software patches you need before you even have to ask.
Because our support offering
is very detailed and comprehensive, please Contact
Us today so that one of our Oracle experts can explain our
higher levels of support and performance for your Oracle Applications.
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