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General Description:
An Operations Desk Analyst takes full responsibility for pro actively watching, analyzing, ticketing, and routing Oracle Application and system related problems before they impact a Client. The analyst shall report to the Operations Desk Manager.
Essential Functions:
- Timely monitoring and responding to:
- - the Application’s Management System (AMS) alarm displays
- -“operations desk” mailbox for client requests.
- Providing timely first line problem isolation and Ticket Entry upon alarm or client notification.
- Prioritizing concurrent issues to meet client satisfaction and service level agreement commitments.
- Assigning tasks to appropriate technicians based on skill-set matching, expected/required resolution date, and technician schedule and workload.
- Continuously updating technical and procedural documentation based on increasing productivity and client satisfaction for both unique and repetitive situations.
The analyst is responsible for suggesting enhancements to, and performing, daily, weekly, monthly, and quarterly maintenance procedures as defined in the operational guides and standard procedures of the Operations Desk. In addition, Senior Managers and Line Managers may assign ad-hoc requests and tasks as needed in support of related servers, applications and client needs.
Education/Experience Requirements:
- 1 to 3 years experience in a Technical Support or Help Desk environment a plus
- Demonstrated technical and client communication skills (written and verbal); sound judgment, and ability to efficiently handle a variety of client situations.
- Skilled and comfortable with ERP Systems experience in a Technical Support or Help Desk environment.
- BS or equivalent
Career Path:
Core fully expects the appropriate candidate to advance within 6 to 24 months into a position as an associate DBA, UNIX SA, or Network Administrator
If you think you are the kind of person who would be a key player at Core, please submit your resume. If your experience exhibits the above criteria, we will match you with our current needs.
At Core, we offer a market competitive base salary and variable pay program. This package is complimented by a comprehensive benefits program which includes medical and dental coverage, health and dependent care FSA accounts, personal disability income protection, AD&D coverage and a company matching 401k Retirement Savings Plan.
Thank you for your interest.
Submit resume to: jobs@coresys.com or fax resume to: 973-538-7826
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