Does your entire corporate database rest in the hands of one employee?
Would you worry less knowing that a team of experts is watching your system around the clock?
Core Services' comprehensive offering of Managed Services includes all the Database Administrator ("DBA") and related technical services required to keep your Oracle Applications environment up and running, well-tuned, and up to date with the current software versions. Our offering also includes a full suite of proprietary monitors checking many critical settings and metrics. Not only do our monitors detect when things are broken, but also when things our about to break. We also include Standard Operating Procedures ("SOPs") that are very specific to client environments, like our automated E-business Suite ("EBS") clones. Our Client Portal enables you manage your SR prioritization, post clone options, blackout approvals, and even download your Transparent Names Substrate ("TNS") Names file. Each client is assigned an OCP Certified Lead DBA who is accountable for timely and accurate resolution. This includes initiating and managing escalations to software and hardware manufactures and engaging functional and apps tech subject matter experts to resolve "techno/functional" issues.