Date: August 21, 2003
To: All current Core Services Customers
Subject : 100% Positive Performance at Core Services Data Center.

As you all know, the largest power outage ever in North America occurred on Thursday, August 14th. This event has given all executives (especially in IT) a ruthless reminder that disaster recovery and business security are no longer options. They truly have become top priorities. The recent blackout paralyzed commerce throughout much of the Northeast and Midwest on Thursday, stranding airline passengers, idling factories and costing retailers millions in lost sales.

At approximately 4:20 pm on Thursday August 14th, the rolling blackouts began to affect the Northeastern United States where Core Service’s data centers are located. Simultaneously, rolling and total blackouts affected major cities in Canada and 8 States in the US. In just three minutes, 21 power plants shut down, and 9,300 square miles in both the US and Canada were without power.

This situation has proved once again how incredibly important it is to have your Oracle applications and your business protected @Core Services. Core’s data centers continued running through out the entire rolling blackouts in NJ, without any disruption of service to a single customer. Between the diesel generators and Core’s power infrastructure provided uninterruptible power supply (UPS), Core’s Data Centers survived and thrived.

A blackout of this magnitude may have overwhelmed many companies’ efforts at contingency plans and disaster recovery plans since September 11, 2001. We are pleased that your company is hosting with Core Services. And we are proud that Core was able to provide you the highest level of service possible on what might be called one of the most challenging business days for many Americans.

Thank you for your continued business.

Sincerely,
James T. Bistis
President & Chief Executive Officer
Core Services Corporation
www.coresys.com