Oracle Managed Services
Core Managed Services has a heritage and culture of providing unique and innovative solutions designed collaboratively with its clients and supporting those solutions for the long term. We eliminate the technology risk in deploying and maintaining enterprise applications, helping our clients focus more on the business drivers influencing profitability and growth. With locations throughout North America, Europe, Middle East, China, and India, Core delivers Oracle-based business solutions and information systems, and support to clients worldwide.
At the heart of our Managed Services offering is our completeness of service scope, intelligence, processes, process discipline, skilled personnel, and a sense of accountability. Since 1990, all of the intelligence gained in lessons learned has been institutionalized into very specific monitors, Standard Operating Procedures, expertise in securing Oracle environments, an interactive Client Portal, and Service Request Templates that drive accuracy and precision of execution all backed by an industry leading Service Level Agreement, (SLA).
Our Managed Services base fixed fee offering includes all the DBA and related technical services required to keep an Oracle environment well tuned, up and running, and upgraded to the current software versions. Many of our monitors detect when things are broken and need to be fixed, but we also have many monitors that detect when things our about to break. Our SOPs are very specific to client environments and many have been automated such as EBS clones. Our Client Portal lets you manage your SR prioritization, post clone options, blackout approvals, and even download your TNS Names file. Each client is assigned an OCP Certified Lead DBA accountable to drive all issues to a timely and accurate resolution including initiating and managing escalations to software and hardware manufactures as well as engaging functional and apps tech subject matter experts to assist with “techno/functional” issues.
Most importantly, Core has achieved economies of scale and offers these outstanding services a very competitive cost.
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